Welcome to Smartbox Courier . We are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://smartboxcourier.com and use our fulfillment and courier services.
Please read this policy carefully. By accessing our Site or using our Services, you consent to the practices described herein.
We collect information that you provide directly to us and automatically when you use our Services.
A. Personal Information You Provide:
Contact Information: Name, email address, phone number, business address.
Account Information: Username, password, business details.
Financial & Billing Information: Billing address, payment method details (handled securely by our payment processors), and tax identification numbers.
Customer Shipping Data: As part of our fulfillment services, we process data you provide about your customers, including shipping addresses, phone numbers, and order details. We process this data strictly as a “Data Processor” on your behalf.
B. Information Collected Automatically:
Technical Data: IP address, browser type, operating system, device information.
Usage Data: Pages visited, links clicked, time spent on the Site, and other browsing activity collected via cookies and similar tracking technologies.
We use the information we collect for the following purposes:
To provide, operate, and maintain our Services.
To process your transactions and manage your account.
To facilitate shipping, delivery, and returns, including sharing necessary data with carriers.
To send you administrative information, such as service updates, tracking information, and invoices.
To personalize your experience and improve our Site and Services.
To communicate with you, including responding to your inquiries and sending you promotional messages (you can opt-out at any time).
To comply with legal obligations and protect our rights.
We do not sell your personal information. We may share it in the following situations:
With Your Consent: For any other purpose disclosed by us when you provide the information.
Service Providers: We share data with trusted third parties who assist us in our operations, such as payment processors, cloud hosting providers, and shipping carriers. These parties are bound by contractual obligations to keep information confidential.
Legal Requirements: If required to do so by law or in response to valid legal processes.
Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our company.
As we operate in Tanzania, Kenya, Uganda, Rwanda, and Zambia, your information may be processed in any of these countries. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
Depending on your location, you may have the right to:
Access and receive a copy of your personal data.
Rectify inaccurate or incomplete personal data.
Erase your personal data under certain conditions.
Restrict or object to our processing of your personal data.
Data Portability.
To exercise these rights, please contact us using the details below.
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to comply with our legal and contractual obligations.
Our Site uses cookies to distinguish you from other users. This helps us provide you with a better experience and allows us to improve our Site. You can set your browser to refuse all or some cookies, but this may impair Site functionality.
We may update this policy from time to time. The “Last Updated” date at the top of this page will indicate when changes were made. Your continued use of our Services after any change means you accept the revised policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@smartboxcourier.com or our official contact email
Address: Buruburu Arcade Mumias Road, Nairobi Kenya
Let’s partner to get your business growing with order fulfillment and warehousing.
Smartboxcourier Your Fulfillment Partner in East & Central Africa
We are a leading 3PL and order fulfillment company, empowering global eCommerce brands with reliable warehousing, shipping, and last-mile delivery in Tanzania, Kenya, Uganda, Rwanda, and Zambia.
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